CMA Software

Why teams switch in 2026

CMA turns every interaction into documented progress

A task-driven CRM built for financial and housing organizations—now with AI-powered call workflows that reduce manual notes, improve follow-through, and make QA dramatically faster.

AI Call Transcriptions

Convert call recordings into searchable text—so context never gets lost and staff can move faster.

  • Search calls by topic, outcome, or client concern
  • Faster handoffs between reps and departments
  • Better documentation without replaying audio
Continuity QA-ready Searchable

Smart Notes (Rule-Based)

Automatically generate structured client notes from calls—based on configurable rules for different call types.

  • Standardizes documentation across the team
  • Captures key facts, decisions, and next steps
  • Helps reduce “tribal knowledge” and missed follow-ups
Consistency Less admin work Audit-friendly

AI-Assisted Outcomes

Use AI to summarize what happened and guide next actions—so your workflow stays accountable and measurable.

  • Summaries that support supervisors and training
  • Promotes repeatable “best practice” processes
  • Helps teams move cases forward reliably
Accountability Coaching Scale-ready

Example workflows (how it works in real life)

Speed-to-lead that doesn’t lose context

A new web lead comes in → assigned to the right user → click-to-dial → call logged automatically → follow-up tasks created → AI transcription + Smart Note captured.

  • Shortens time to first contact
  • Improves conversion consistency
  • Creates a clean record of what was discussed

QA and coaching without listening to hours of recordings

Managers review transcripts + Smart Notes to spot trends, escalations, and missed steps—then coach with real examples.

  • Faster case review and supervision
  • More consistent client experience
  • Better training for new staff

Client paperwork with fewer back-and-forths

Templates + document management + client portal delivery + secure messaging reduce friction and missing items.

  • Clients get self-service access to statements and documents
  • Staff keeps everything centralized and auditable
  • Faster movement from intake to enrollment

Reporting that connects activity to outcomes

Track lead sources, performance, communications, and workflow outcomes so leadership can see what’s working—and what to fix.

  • Marketing ROI visibility
  • Operational accountability across teams
  • Better forecasting and staffing decisions

Ready to see the CMA in action?

We’ll walk through your workflow (DMP, DS, Housing, or custom) and show how AI transcription + Smart Notes fit into daily operations.

Book a demo Watch short training videos

Or call 800-456-2099

The CMA is a modern software system designed to effectively manage the process of converting leads to clients. This cloud based Client Management solution has been specifically tailored to the Debt Management, Debt Settlement, and Housing Counseling industries. Migration tools have been developed to convert your existing system as seamlessly as possible. 

Watch a 10 minute Overview of the CMA

  • AI Call Transcriptions: turn call recordings into searchable text (great for QA and continuity)

  • Smart Notes: automatically generate structured client notes from calls using rules

  • AI Task/Outcome Assistance: summarize work completed and recommend next steps (saves admin time)

Core Functionality highlights (applicable to any industry):

  • AI + Automation

  • Client Experience (Portal, statements, messaging, digital docs)

  • Communications (PBX + SMS + Fax, all logged)

  • Workflow + Documents (task-based workflow, templates)

  • Financial Ops (accounting/ACH/payroll)

  • Reporting (marketing reports)

  • Security + backups

Debt Management Program (DMP):

  • Client Portal: view account information and statements
  • First class RPPS Integration.
  • Automated RPPS Return File imports
  • Online Client Proposal Offers
  • Credit Report Integration: API pull, reporting, and merging with TransUnion and Equifax.
  • The CMA is often at the forefront of implementing the latest Debt Management Industry protocols and includes support for:
    • Credit Solution Plan (CSP) Integration and Tools
    • LTFB (Less Than Full Budget Balances)
    • EMS
    • DRP
    • 72 month DMPs
    • and support for future Hardship Indicators that may become available.
  • Client Budget Assistant
  • Automated Biller Matching
  • Easy mass Biller updates
  • Easy updates of Initial Payment and monthly fee rules.
  • FairShare management and reporting.
  • Custom Task flow for DMP industry.
  • Customizable State approved Contracts and Letters

Debt Settlement (DS):

  • Approve settlement offers via Client Portal.
  • Fax Batching for program enrollment
  • Custom Task flow for DS industry.

Student Loan:

  • Student Loan Calculator
  • Program Recommendation
  • Import of NSDL data
  • Custom Task flow.

Housing (HUD Approved CMS for ARMv6):

Client Support Software’s CRM is a HUD approved CMS able to submit electronic 9902 for the latest ARMv6 specification. Support for multiple Agencies allows multi-state submissions. Combined with integration with other industry products such as Debt Management, Bankruptcy, and Student Loans, the CMA offers a complete hosted solution for managing Housing Clients in need of assistance.

  • Track Housing specific data
  • Compute Debt-to-Income ratios
  • Foreclosure Prevention data
  • Household data
  • Action Plan recommendations
  • Follow-Up
  • Track Credit Scores
  • Track Fees
  • Track Funding

Medical Insurance and other Industries

  • Easily customize for your industry including third party API integrations to optimize Client Management.

Hosting and Backups: Secure Cloud-Based Solution

Introducing our comprehensive, cloud-based CMA hosting solution, designed with the highest level of data security and redundancy in mind.

Robust Backup Strategy:

  1. Real-Time Mirroring: Our primary MySQL database is securely stored on an encrypted ZFS pool and is replicated in real-time to at least two offsite servers using MySQL Replication.

  2. Frequent Snapshots: The MySQL slave servers create ZFS snapshots of the filesystem every 15 minutes. This ensures that in the event of a catastrophe, data can be restored to the last MySQL replicated state or, at the very least, the last ZFS filesystem snapshot.

  3. Nightly Replication: We perform nightly snapshots of the entire filesystem, which are then replicated to geographically diverse sites for added protection.

Our strategy maintains redundancy in multiple formats, with all data encrypted both during storage and transportation. Choose our cloud-based CMA hosting solution for optimal security and peace of mind.

 

Development

Built for longevity, uptime, and security

  • Mature infrastructure and proven hosting model

  • Daily releases and continuous improvements

  • Scales for multi-location teams

  • Strong backup + redundancy strategy (keep the great backup bullets you already have)