EMS Support

This document outlines how to enable Extended Modification Solution (EMS) support in the CMA.

Add Hardship Indicator to Creditors

A new EMS Hardship Indicator with a value of “M” has been added to System Management/System Codes table:

This hardship indicator should be added to participating Creditors using the DMA/Creditors view under the Hardship tab. There, you can specify the individual Creditor terms specific to EMS.

New Client Hardship Reasons for COVID-19

In order to track Clients impacted by COVID-19, new Hardship Reasons have been added to the Hardship Reason Drop downs. These new reasons are mapped to existing RPPS codes 2 (Reduced income/unemployment) and 8 (Unexpected/Catastrophic Expenses)

Enroll a ClientCredit account in EMS

In order to enroll an existing Client’s account in EMS, edit the ClientCredit record in the DMA and
1. change the Proposal Status to Queued.
2. change the Hardship Indicator to M: EMS.
3. remove the DMP BillerID to prevent the account from appearing in the RPPS DMP report
4. update the Months Behind field to indicate current months behind in payment. (this field added 2020.03.30)
5. update the record (The CMA will automatically update the Program APR and new Monthly Payment. )

Tracking Charge Off Proposal Dates

The distributed EMS Calculator should be used to compute Charge Off dates.

A new Task called EMS Charge Off Proposal can be created using System Management/Task Management. This task can be created for Clients and linked to ClientCredit records to schedule when to transmit Charge Off Proposals for each ClientCredit account based on the date obtained from the EMS Calculator.

Identifying Clients enrolled in EMS

There are at least three methods that can be used to track Clients enrolled in EMS.

  1. If not using the Broker codes in the DMA, create a new Broker code under System Management/System Codes with a label such as EMS. Change the Client’s Broker code under the Client/Admin tab
  2. If using Broker codes for other purposes, create a new Agency and associate the Client with this EMS Agency
  3. If the above two options are used for other tracking purposes, you can create a Client Tag under System Management/System Codes. Client Tags are only displayed in the Client and DMA/All Clients views so its reporting capabilities are not as useful as using Brokers and Agencies.

Agreement/Extranet Package

The EMS Disclosure and Plan documents that need to be signed by Clients, can be added as Documents under System Management/Document Template Management.

The Documents can either be added as Extranet Steps using System Management/Extranet Phases and/or a printable package using System Management/Document Package Management (Document Transaction).

It is recommended that an ACH step is added to both the package and Extranet steps to get authorization for the new monthly payment amount.

CSP Multi-Tier Support

There is a new System Setting: IS_CSP_SUPPORTS_MULTIPLE_TIERS

If enabled:
– when sending a Lead package, the same tier is no longer required for CSP accounts
– any hardship indicator linked with the Creditor can be selected

Billed FairShare for Transmitted Disbursements

There is a new System Setting variable: IS_GENERATE_BILLEDFS_FOR_TRANSMITTED

Typically, Billed FairShare is only generated for Cleared Disbursements. When enabled, Billed FairShare is also generated for Transmitted Disbursements.

Update CSP Stats

Stats for CSP Creditors displayed in the Standard Budget now include a total of Accepted Proposals with a first disbursement during the current month. This provides a more accurate percentage of accounts enrolled in a CSP Tier.

Creditor Disbursements via ACH

Disbursements to Creditors can be made via ACH instead of a check file. To enable ACH Disbursements:

  • Add a Bank record with the Creditor’s Bank ACH information
  • Update the Creditor record and link it with the new Bank
  • When this is done, a new drop down appears in the (DS) Check view that allows selection of Creditors with ACH disbursements.
  • Select the Creditor and generate an ACH file instead of a Check file

CoApp Alias not displayed on Budget

CoApps with a Relationship of Alias are no longer displayed in the Standard Budget. This removes the net income fields for the CoApp from appearing in the Budget computations.

Ability to set default Disbursement Bank

There is a new field in the Company record that allows selection of a default Disbursement Bank that is different from the Bank that is used to draft Payments and transmit Client ACH files. If no Bank is selected, the Default Bank is used for Disbursements.

Tasks can inherit Client Assigned To

Tasks can now be assigned to the User its Client is associated with. In the LMA, the Task will inherit who the Lead is assigned to. If this is a backend task, then it inherits who the Client is assigned to.